Who are NewDay Ltd?
NewDay Ltd is the provider of your Argos Classic Credit Card.
When can I start using my Argos Classic Credit Card?
We’ll send your Argos Classic Credit Card to you within ten working days of approving your application. When you receive it, you just need to give us a call on 0800 915 2205 to activate it (calls may be recorded and monitored for training and security purposes and to help us manage your account). Then you’re ready to go!
The great news is that whilst you’re waiting for your card to arrive, you may still be able to benefit from our Instant Spend facility (subject to eligibility), which allows you to spend on the Argos.co.uk site with a temporary card.
How do you decide whether I qualify for an Argos Classic Credit Card?
To qualify for an Argos Classic Credit Card, you must:
- Be 18 years or over
- Have a permanent UK address (unless you’re HM Forces Personnel)
- Have a current UK bank account and a mobile phone number
- Not already have an Argos Classic Credit Card issued by NewDay Ltd
- Have a regular income
NewDay Ltd will also perform a credit search to make sure the credit is affordable for you
How long will it take to complete an application?
It should take you around 10 – 15 minutes to apply.
How long does it take to get a decision?
You’ll usually find out quickly whether you’ve been accepted or declined. Sometimes we refer the decision to an Underwriter to assess. If this happens, they may contact you for further information before making a final decision.
What happens if I apply for an account and change my mind after the application has been processed?
You have 14 days from the day after you receive your Argos Classic Credit Card to tell us you want to withdraw from the agreement. You can do this by writing to us (details in ‘Contact Us’ section) or calling Argos Classic Credit Card Services on 0330 838 0110*. If there is a balance to clear, we’ll tell you how much to repay and how to pay it. You’ll then have 30 days to pay what you owe, including any interest.
Can I apply again if I am declined?
We would advise that you check your credit report and avoid reapplying for at least six months.
How do you use the information I give you?
The details you provide on your application form help us to make responsible lending decisions. Details of how we use your information after this are available in our Privacy Policy.
Will you carry out a credit search?
As a responsible lender, NewDay Ltd will always carry out a credit search. A credit search will be performed when you submit an application for an Argos Classic Credit Card which will leave a “hard footprint” on your credit report. You can check if you will be eligible for the Argos Classic Credit Card without impacting your credit score, using the Quick Eligibility Check form.
What is a credit score?
Your credit score helps companies decide whether to give you credit. It’s based on a number of factors including your personal data and history of how your credit accounts are being/have been managed, though each company may calculate it slightly differently. We’ll use this information to decide whether to accept you for a credit card and how much credit we think is affordable for you.
How can I check my credit report?
You can contact the credit reference agencies currently operating in the UK – these are listed below. The information they hold may not be the same, so it’s worth contacting them all. They may charge you a small statutory fee.
- Consumer Support Centre, Experian Ltd, P.O. Box 9000, Nottingham NG80 7WF. Log on to www.experian.co.uk to register online.
- TransUnion International UK Limited, Consumer Services team, PO Box 491, Leeds, LS3 1WZ or log on to www.transunion.co.uk
- Equifax Ltd, Customer Service Centre, P.O. Box 10036, Leicester LE3 4FS. You can also call 0844 335 0550 or log on to www.equifax.co.uk to sign up online.
Will applying for a card affect my credit rating?
If you’ve recently opened several credit accounts or applied for a number of credit facilities in a short space of time, this could reduce your credit rating. This is because lenders wish to lend responsibly and avoid customers taking on more credit than they can afford.
What is a credit limit?
This is the maximum amount of money available to spend on your account.
What is a cash limit?
This is the maximum amount of cash you can use for cash transactions (including cash withdrawals, gambling, buying lottery tickets and foreign currency). It is part of your credit limit.
How do you decide my credit limit?
We decide your limit based on information in your application and the outcome of the credit search performed via the credit reference agency.
Can I increase my credit limit?
You can ask us if we’ll consider an increase to your credit limit, but this will depend on your personal circumstances, and we’ll make an assessment before deciding.
We regularly assess the limit available to you to ensure you have the appropriate level of credit available. This assessment is based on a combination of external credit reference agency data and internal performance data. We’re committed to lending responsibly, and our lending policy ensures you don’t become overburdened with credit.
Can I decrease my credit limit?
Yes, we can decrease your credit limit to any amount, as long as it’s not lower than your balance.
Can NewDay Ltd change my credit limit?
As part of our commitment to ensure that we are lending responsibly, we conduct regular reviews of all our accounts and we may decide to decrease your credit limit or to offer you an increase. If we have initiated the change, we’ll provide 30 days’ notice of any change. To give you greater control over the way we do this, you can choose one of the following Credit limit preference options;
- Automatically - We will tell you about credit limit increases and activate them automatically unless you tell us not to
- Let us know - If we are able to offer you a credit limit increase we will let you know, but you must contact us to accept it
- No Increases - We won't offer you credit limit increases at any time, unless you change your preference
You can change this preference whenever you like by logging into the Online Account Manager or calling Argos Classic Credit Card Services on 0330 838 0110.
What happens if I go over my credit limit?
If you go over your credit limit, you’ll be charged a £12 fee in line with your credit agreement. You’ll also need to immediately repay the amount that you are over your limit by. Any promotional offers you may have will also come to an end.
Will the eligibility check register as a credit search?
No, when NewDay check your eligibility this is only a quotation search. This means when we obtain your credit report information we only leave a ‘soft footprint’ on your credit record which cannot be seen by other lenders, and so will not impact on your credit rating.
How long will it take to complete an application?
The initial eligibility check can take between 5 – 10 minutes, if you choose to proceed with the full application it can take a further 5 – 10 minutes for you to provide the further information NewDay might need.
How long does it take to get a decision?
The eligibility check will give you an indication of whether NewDay are likely to offer you credit and the APR we think we could offer you within a few seconds. If you then complete the full application and you’re accepted, NewDay will usually let you know straight away. However, NewDay Ltd may need to refer your application to an underwriter who will assess and aim to respond within 48 hours. They may contact you for further information before making a final decision which could take up to 28 days after you make your full application.
I already have an Argos Classic Credit Card, can I apply for another one?
If you already have an existing account, you will not be accepted for another Argos Classic Credit Card, but you can apply for secondary cards linked to your current card account.
How do NewDay use the information I give them?
The details you provide on your application form help NewDay to make responsible lending decisions and are used by NewDay Ltd and others in accordance with NewDay’s Privacy Policy.
Instant Spend allows you to spend on the Argos.co.uk site through the use of a temporary card. If you choose to skip the Identity Check questions or are unable to answer the questions correctly, you will not qualify for Instant Spend.
Why have I been asked further personal questions?
In order to provide you with a temporary card, NewDay need to ask additional questions to verify who you are. This is added as an extra level of security to protect consumers and businesses from fraud and money laundering. Once you have answered these questions correctly, we may be able to provide you a temporary card and allow you to spend at www.Argos.co.uk straight away up to your temporary credit limit.
Can I use the temporary card online and in store?
No, your temporary card can only be used online, for purchases on home delivery to your billing address and you are not permitted to use your Instant Spend temporary card when making purchases in-store or when using Fast Track collection, Click and Collect or Gift Cards. You will be sent an email which will include a PDF with your temporary card details included. You’ll also receive an SMS with your security code and you will need both of these details to purchase online at www.Argos.co.uk.
Can I use the temporary card for multiple purchases?
Yes, up to your temporary card credit limit. Your temporary card limit may be lower than the credit limit you will have when you receive your Argos Classic Credit Card.
What will my credit limit be on the temporary card?
NewDay will use information you have provided and the information that NewDay receive from the credit reference agencies to decide the amount of credit that we think is affordable for you. The amount that you will be able to spend on your temporary card may be less than this and you will be notified of the amount. If you already have a temporary card, you can check what your temporary and full credit limits are by referring to the email we provided you that contains your temporary card details.
When will my temporary card expire?
Your temporary card will expire after 7 days or earlier if you receive and activate your Argos Classic Credit Card within this time.
Which devices does Apple Pay work with?
- iPhone 6 or later
- Apple Watch; requires iPhone 6 or later
- iPad: iPad Pro, 5th generation iPad, iPad Air 2, iPad mini 3 and later
- Mac: Mac 2012 or later with an Apple Pay-enabled iPhone or Apple Watch, Mac models with Touch ID
A full list of Apple Pay compatible devices can be found at: https://support.apple.com/en-us/HT208531.
How do I add my Argos Classic Credit Card to Apple Pay?
- For iPhone, open the Wallet app and tap the '+' sign in the top right corner, then follow the instructions to add your card to your wallet
- For Apple Watch, open the Apple Watch app on your iPhone and select 'Wallet & Apple Pay', then tap 'Add Credit or Debit Card'
- For iPad, open Settings, select 'Wallet & Apple Pay', then tap 'Add Credit or Debit Card'
- For MacBook Pro with Touch ID, open System Preferences, select 'Wallet & Apple Pay', then select 'Add Card'
More information can be found at: https://support.apple.com/en-gb/HT204506.
How do I make my Argos Classic Credit Card the default card in my Apple Wallet?
Open your Wallet app and drag the card to the front.
Is my card information protected?
Apple Pay does not send your real card number to the merchant, instead a unique code is assigned. Your Argos Classic Credit Card details are not stored on your device because when you pay using Apple Pay the data is encrypted. Every payment you make requires Touch ID, Face ID or a passcode for added security.
Can I continue to use Apple Pay if I go overlimit or miss a payment?
No, if you have gone overlimit or miss a payment your card will not work on Apple Pay.
How much can I spend using Apple Pay?
You can make payments for any amount so long as your credit limit allows, but some merchants apply a contactless limit of £45. Transactions made in-app and online are not limited to a specific amount.
What if I lose my device?
If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0330 838 0110 immediately to disable your card in Apple Pay. You can use Find My iPhone to set your device in ‘Lost Mode’ via the following link: https://www.icloud.com/find. You can then secure it with a new password, or erase your personal data. . Your physical card will not be disabled if you request to only disable Apple Pay.
What if I lose my card?
After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Apple Pay wallet will be immediately linked to your new physical card, allowing you to spend via Apple Pay whilst you wait for your physical card to arrive.
Where can I use Apple Pay? Can I use it abroad?
Apple Pay can be used anywhere you see the Apple Pay or Contactless icons around the world.
Can I use Apple Pay to pay in an app?
Yes, Apple Pay can be used anywhere you see the Apple Pay or Contactless icons.
Can additional cardholders add their card to Apple Pay?
Yes, additional cardholders can add their card to their Apple Pay.
Which devices does Google Pay work with?
You can use Google Pay on most Android™ devices, as long as they run Android KitKat® 4.4 or above and have near-field communication technology (NFC).
More information can be found here https://support.google.com/pay/answer/7643995?hl=en&ref_topic=7625138.
How do I add my Argos Classic Credit Card to Google Pay?
The easiest way to add your Argos Classic Credit Card to Google Pay is to add your card directly from the Google Pay app:
- Open the Google Pay app
- Open the Payment tab
- Select '+ Payment method'
- Follow the instructions to add your card to your Google Pay app
How do I make my Argos Classic Credit Card the default card?
Open your Google Pay app and drag the card to the front.
Is my card information protected?
Google Pay does not send your real card number to the merchant, instead a single-use virtual account number is assigned. Your Argos Classic Credit Card details are not stored on your device and your phone is required to be unlocked for all payments over £45.
Can I continue to use Google Pay if I go over limit or miss a payment?
No, if you have gone over limit or miss a payment your card will not work on Google Pay.
How much can I spend using Google Pay?
You can make payments for any amount so long as your credit limit allows, but some merchants apply a contactless limit of £45. Transactions made in-app and online are not limited to a specific amount.
What if I lose my device?
If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0330 838 0110 immediately to disable your card in Google Pay. You can use Find My Device to lock it, via the following link: https://www.google.com/android/find. You can then secure it with a new password, or erase your personal data. Your physical card will not be disabled if you request to only disable Google Pay.
What if I lose my card?
After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Google Pay wallet will be immediately linked to your new physical card, allowing you to spend via Google Pay whilst you wait for your physical card to arrive.
Where can I use Google Pay? Can I use it abroad?
Google Pay can be used anywhere you see the Google Pay or Contactless icons around the world.
Can I use Google Pay to pay in an app?
Yes, Google Pay can be used anywhere you see the Google Pay or Contactless icons.
Can additional cardholders add their card to Google Pay?
Yes, additional cardholders can add their card to their Google Pay.
When will I get my card?
You’ll receive your card within 10 days of signing your credit agreement.
How do I activate my card?
Your card must be activated by the main account holder before you can use it. To activate it, call 0800 915 2205
What do I do if I lose my card or it’s stolen?
As soon as you know your card has been lost or stolen, you need to call the Lost and Stolen Helpline on 0333 220 2531* so that we can block it and issue you with a new one.
Where can I use my Argos Classic Credit Card?
You can use your Argos Classic Credit Card at all Argos outlets; online and in-store. And because it is a credit card, you can also use at over 36 million outlets worldwide, wherever you see the Mastercard logo.
How will I know that my card is a Chip and PIN card?
Your card will be sent to you with information to state that it is a Chip and PIN card. We’ll also provide you with information about using Chip and PIN.
When will I get my PIN?
You’ll receive your PIN within five working days of signing your agreement.
How do I change my PIN?
You can change your PIN at any cash machine in the UK displaying PIN Services by following the simple instructions.
What if I forget my PIN or get it wrong?
You have three chances to enter your PIN correctly when you’re trying to pay. If you enter it incorrectly three times in a row, your PIN will be blocked and you’ll need to call Argos Classic Credit Card Services on 0330 838 0110* to request a replacement PIN.
Will I need to use my PIN when buying online, over the phone or via mail order?
No, you won’t need to use your PIN. But you may be asked to enter the 3-digit security code shown on the back of your card.
Can I use my Chip and PIN card abroad?
Chip and PIN has been introduced in some countries. If this isn’t the case, you’ll be asked to sign a receipt. So please make sure you sign the back of your card.
Can I apply for a chip and signature card?
If you’re unable to use a PIN, call Argos Classic Credit Card Services on 0330 838 0110* and we’ll provide you with a Chip and signature card.
Can I apply for an additional cardholder on my account?
Yes, you can add up to three people to your account at no extra cost, as long as they are over the age of 18, and are your partner, spouse or other close relative, a UK resident and live at the same address as you. You’ll be responsible for all use of the card by any additional cardholders, and they’ll share your credit limit.
If you’re already a cardholder and want to add someone to your account, please call Argos Classic Credit Card Services on 0330 838 0110*.
How can I protect my card from fraud and misuse?
To avoid your card and account falling into the wrong hands, you should activate and sign the back of it as soon as you receive it. Please memorise and destroy your PIN as soon as you (or your additional cardholder) receive it, and don’t write it down.
If you change your PIN, make sure you choose it carefully. Never give your card or account number to anyone else and don’t allow anyone else to see your PIN when entering it at a Chip and PIN terminal. If you have reason to suspect that someone has unauthorised access to your account, you should report it to Argos Classic Credit Card Services on 0330 838 0110* immediately.
What should I do if I don’t recognise a transaction on my account?
Please call Argos Classic Credit Card Services on 0330 838 0110* straightaway.
How do I report my card lost or stolen?
You should report it to us immediately on our Lost and Stolen Card Helpline on 0333 220 2531*. We’ll stop all transactions and will arrange for a replacement card to be sent to you as soon as possible.
What do I do if I suspect fraud on my account?
Call Argos Classic Credit Card Services on 0330 838 0110* immediately, so that we can investigate it.
In what circumstances can you suspend use of the card?
We can suspend your right to use the card or the account if we reasonably consider that it is necessary because of reasons relating to the use and security of your card or account; suspected unauthorised or fraudulent use of the card; or if you have broken the terms of your agreement.
What is a preauthorised transaction? What happens if I enter into one?
In certain instances, (e.g. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. In such cases, the retailer will seek to block funds temporarily from your account. This is what we call a preauthorised transaction. If you enter into a preauthorised transaction it results in the relevant amount being deducted from your available balance only (it is not however processed as a transaction).
Please note that we will only block funds if you have authorised with the retailer the exact amount of funds that are to be blocked from your card. We will also release the funds once we are made aware of the actual transaction value.
What is estimated interest?
The estimated interest amount gives you an indication in advance of how much interest you could be asked to pay on your next statement, to help you manage your finances more effectively.
The estimated amount is based on the following assumptions:
- You only pay the contractual minimum payment amount shown on your statement
- Your balance doesn’t increase before your next statement date due to any more purchases, cash advances, Balance Transfers and Money Transfers.
The contractual minimum payment is applied to your account on the due date. The way we calculate interest doesn’t change. If we’ve let you know about any change in your interest rate, the estimated interest will take this change into account.
The amount also doesn’t take into account any delayed payment promotions we may offer in the period ahead.
Will I be charged extra for using my card abroad?
All transactions in currencies other than sterling will be converted into sterling on the day they are added to your Account at the Payment Scheme Exchange Rate (at the date and time the transaction is processed) together with the Non-Sterling Transaction Fee (2.75%). This is a conversion charge. The Payment Scheme Exchange Rate used may differ from the rate when the transaction was made as exchange rates vary on a daily basis. The Payment Scheme Exchange Rate used when such transactions are made, and the amount of the transactions in sterling following application of the exchange rate will be set out in your statement. For an indication of the Payment Scheme Exchange Rate you can visit www.mastercard.com.
You can make purchases at over 36 million places worldwide, wherever you see the Mastercard logo.
Please note that occasionally, for fraud prevention and security purposes, transactions may be declined or referred when your card is used abroad. NewDay Ltd adheres to a number of financial sanction regimes which may affect your ability to use your card abroad. For details of any current restrictions, we recommend calling Argos Classic Credit Card Services on 0330 838 0110* before travelling.
What do you mean by APR?
APR stands for the Annual Percentage Rate, and is the annualised cost of credit. It also includes any fees, such as an annual fee, but not default charges.
Where can I find my APR?
The APR applicable to your account will be shown on your credit agreement when you open your account.
Can I withdraw cash on my card?
You can withdraw cash on your Argos Classic Credit Card from any cashpoint that displays the Mastercard logo. There is a cash advance fee of 3% of the amount of the transaction or £3 (whichever is greater) every time you withdraw cash or make a cash transaction including gambling, buying lottery tickets and foreign currency. You can withdraw cash up to your cash limit which will be displayed on your statement. Interest will be charged from the date of the cash transaction even if you pay off your balance in full.
When do you charge interest?
We charge interest from the date the amount is debited from your account. If you pay your balance off in full by the due date every month, you will not be charged interest. However, if you use your card to make cash transactions (including cash withdrawals, gambling, buying lottery tickets and foreign currency), interest will be charged from the date of the transaction even if you pay your balance in full.
Why would you change my interest rate?
We may change interest rates for the reasons set out in your credit agreement. These include, to reflect rate moves in the market, or if your personal circumstances change. Unless permitted by the terms of your credit agreement, we will always give you at least 30 days’ notice in writing of an interest rate increase, and another 30 days to tell us that you would like to close your account and pay down the balance at the existing rate.
What other charges may be applied to my account?
You can see other rates and charges in the Summary Box. These are also shown in your credit agreement.
How much will I have to pay to my account each month?
The contractual minimum payment will be the higher of:
- The sum of (i) interest, (ii) default fees and (iii) 1% of the full amount you owe (including the interest, Default Fees and arrears) as shown on your monthly statement; or
- £5 or if you owe less than £5, the contractual minimum payment due will be the total outstanding balance.
How are payments applied to my account?
If you don’t pay the Standard Balance in full in any month, we‘ll apply your payment to (i) Transactions and Promotional Transactions (ii) any Account fee charged in connection with a Transaction or Promotional Transaction, (iii) other Account fees and to (iv) any Default Fees, which are shown on your statement as follows:
- It will be allocated to the different amounts of your outstanding statemented Standard Balance that are charged at higher interest rates first, then those that are charged at lower interest rates.
- If interest is charged at the same rate on different amounts, we’ll apply your payment to the different amounts in the following order: Cash Transactions (including cash withdrawals, gambling, buying lottery tickets and foreign currency), Money Transfers, payment protection insurance premiums, Balance Transfers, other Promotional Transactions, Purchases and other Transactions. If you have more than one Promotional Transaction at the same rate, your payment will be applied first to the Promotional Transaction that has the earliest Promotional Period start date.
- If you pay more than the Standard Balance shown on your statement in any month, we’ll apply your payment to Transactions on your Standard Balance which aren’t shown on your statement, before any Transactions on your Buy Now Pay Later Balance which are shown on your statement
Where an Account fee is charged in connection with a Transaction or Promotional Transaction, it will be applied by reference to that Transaction type. Otherwise it will be applied after other Transactions as set out in 2) above.
We’ll apply any remaining payment to Transactions not yet shown on your statement in the same order as set out above.
What should I do if I am experiencing financial difficulties?
If you’re having difficulties with your repayments, please call Argos Classic Credit Card Services on 0330 838 0110* as early as possible, and we can suggest ways to help.
What’s a Balance Transfer?
You may be offered a Balance Transfer if you are accepted for an Argos Classic Credit Card. It enables you to transfer a balance held on another card(s) to your new Argos Classic Credit Card.
Is there a fee for Balance Transfers?
Yes, the Balance Transfer handling fee is up to 5% of the amount transferred, and will be charged each time you make a transfer. Once we have started to process your Balance Transfer, the fee cannot be refunded unless you withdraw from your credit agreement. The fee will be shown on your monthly statement following the transfer. We may make promotional offers from time to time, we will advise you of the applicable fees and rates at the time.
How can I request a Balance Transfer?
To request a Balance Transfer, your Argos Classic Credit Card must be activated and you should call the Balance and Money Transfer line on 0333 220 2666*.
How long will it take to process a Balance Transfer?
It normally takes three working days for a balance transfer to be completed (a working day finishes at 3pm for these purposes). So, if you request it on a Tuesday, it will be completed by Friday evening. If you request it on a Saturday, it will be completed by Wednesday evening.
How much can I transfer?
You can transfer any amount from £100 up to 90% of your credit limit. All or part of the balance(s) requested may be transferred, subject to your credit limit and to our approval.
Can I transfer balances from a number of financial providers?
Yes, subject to approval, you can transfer balances from the majority of UK credit cards. You cannot transfer balances from store cards or any other card provided by NewDay Limited. All transfers are subject to our approval.
Can I manage my card account online?
Yes, you can view your purchases, make payments and manage your Direct Debits online 24 hours a day, 365 days a year using our Online Account Manager.
Making a payment
When making payments please always quote your account number – this is the 16-digit number in the top right hand corner of your statement. You don’t need to contact us to confirm receipt of payments.
You can pay your account using any one of the following methods:
- Through the Online Account Manager
- By Direct Debit – You can set up a Direct Debit by calling Argos Classic Credit Card Services on 0330 838 0110* or go to Online Account Manager. You can choose how much you want to pay each month as long as it is not less than the contractual minimum payment, including:
- the contractual minimum payment and your total monthly instalment payment (if any) and any recommended extra payment;
- the contractual minimum payment and your total monthly instalment payment (if any) and a regular boosted payment;
- the full balance (including any Buy Now Pay Later balances and any instalment plan balances); or
- a fixed amount
- By Internet or Telephone Banking – You’ll need to provide your bank with our sort code 09–01–09, our account number 01000007, and your card number.
- By Automated telephone service – Call Argos Classic Credit Card Services on 0330 838 0110* to pay using a debit card.
How much can I pay each month?
You can pay whatever you like each month, but you must make at least the contractual minimum payment. If you only make the contractual minimum payment this will cost you more and it will take longer to clear your balance.
Can I change the day that my payment is due?
If you need to, you can change the date your payments are due, up to three times a year. If you’d like to do this, call us on 0330 838 0110*.
How much can I pay each month?
You can pay whatever you like each month, but you must make at least the contractual minimum payment. If you only make the contractual minimum payment this will cost you more and it will take longer to clear your balance.
Will it cost me more if I only make the minimum payment?
Yes, if you make only the contractual minimum payment each month it will take you longer and cost you more to clear your balance, as you will pay more interest on your account. Any promotional offers you have will also come to an end.
What happens if I miss a payment?
You will incur a late payment charge of £12. We may also provide this information to credit reference agencies and this may affect your ability to obtain credit. Failing to keep up with your repayments will also result in any promotional offers being withdrawn.
How often do I have to make a payment?
Each month you'll receive a statement from us showing where and when you used your Argos Classic Credit Card, together with the amounts you spent. You must pay at least the contractual minimum payment every month, which is an amount equal to the total of any interest, default charges plus 1% of the balance shown on your statement (minimum £5). If your balance is less than £5 then you must repay the full amount. Credit cards are suitable for short term borrowing and so you should avoid paying only the minimum monthly amount long term. You will also need to pay any arrears or over limit amount, which are due immediately.
You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. This is an additional amount on top of your contractual minimum payment that we recommend you pay to clear your balance faster and to help ensure your account does not fall into Persistent Debt.
You can contact us to change your monthly payment date to suit your personal circumstances. This can be changed up to three times a year.
Can I make more than one payment each month?
Yes, you can make payments towards your outstanding balance at any time. Just make sure that you make at least the contractual minimum payment each month. You need to also ensure you pay any arrears or overlimit amount immediately.
You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. This is an additional amount on top of your contractual minimum amount which we recommend you pay to clear your balance faster and help ensure your account does not fall into Persistent Debt.
Your payment must have cleared by the due date that appears on your statement. Please note that if you pay by Direct Debit and make additional payments before your payment due date, your Direct Debit may be reduced.
What is a Recommended Extra Payment?
Recommended Extra Payment is an additional payment on top of your contractual minimum payment. We may request this if you are regularly making the contractual minimum payment (or close to it) and we think your account may be at risk of falling into Persistent Debt. When we do, this Recommended Extra Payment will be shown on your statement and on your account summary in Online Account Manager and our mobile app.
If you make your payments by Direct Debit (other than a fixed or Boosted Payment Direct Debit) we’ll automatically collect the Recommended Extra Payment as part of your Payment Requested, unless you ask us not to by contacting us.
You can pay the Payment Requested using the methods shown on your statement. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee.
The Recommended Extra Payment may change each month so you should also check your statement.
How do I pay the Recommended Extra Payment?
If you have a Direct Debit set up (other than for a fixed amount or a Boosted Payment) we’ll automatically collect the Recommended Extra Payment as well as the contractual minimum payment as part of your ‘Payment Requested’, unless you ask us not to by contacting us.
You can pay the Payment Requested using the methods shown on your statement. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee.
Do I have to make Recommended Extra Payments?
No. If you prefer, you can pay your full balance, just the contractual minimum payment, or an amount in between the contractual minimum payment and the full balance. However please keep in mind if you only pay the contractual minimum payment (or close to it) this means it costs you more and takes a long time to repay your debt. If low payments continue for a long period, you may be considered to be in Persistent Debt and we will be in contact to discuss options to help you pay down your debt.
If you had a Direct Debit set up to pay only the contractual minimum payment, we will now collect the full Payment Requested amount unless you contact us and ask us not to. If you don’t have a Direct Debit set up, we recommend you pay the full Payment Requested shown on your statement. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee.
Any arrears will also be included in the Payment Requested.
To make the Recommended Extra Payment, you can use any of the methods shown on your statement including online, by cheque or phone – whichever works best for you. Or, if you prefer, you can choose from various Direct Debit options including making the Payment Requested on your statement, the full outstanding balance or a fixed amount. You can set up a Direct Debit via your Online Account Manager in the 'Payments & Transfers' section. Alternatively, you can call Customer Services on 0330 838 0110. Opening hours are: Monday to Sunday 8am to 9pm, an automated service is also available Monday to Sunday 24 hours.
Why have I been selected for a Recommended Extra Payment?
The FCA requires us to monitor all our customers’ accounts to see how they’re managing their repayments. If you have only paid the contractual minimum payment (or an amount close to it) on a regular basis, we may suggest that you make a Recommended Extra Payment on top of your contractual minimum payment to avoid your account getting into Persistent Debt and to help clear your balance faster.
How do I opt out of Recommended Extra Payments?
If you have a Direct Debit, you can ask us not to collect the Recommended Extra Payments by calling us. You can do this for a single month or for all your subsequent monthly payments. If you do not already have a Direct Debit, you can choose how much to pay us each month, provided you pay at least your contractual minimum payment.
What is a Boosted Payment?
To help you clear your balance faster and save on interest you can make a Boosted Payment. This will pay your:
- contractual minimum payment (plus any arrears)
- monthly instalment payments, if applicable
- Plus, a Boost Payment, which will vary depending on your balance.
For example, if you had a purchase balance of £1,000 with an interest rate of 39.9% per annum, and you only paid the contractual minimum payment each month, it could take 20 years and 11 months to pay it off. You would pay £2,580 in interest alone. However, if you made a Boosted Payment each month of £71 this could reduce to £640 and you’d pay off your balance in just 6 years and 8 months; assuming you didn’t miss any payments, your interest rate does not change and there was no further spend.
You can make Boosted Payments manually online or by calling us or by setting up or amending an existing Direct Debit. If you set up a Direct Debit, the amount will be shown on your statement and your account summary online each month before your Direct Debit is collected.
The Boosted Payment amount may change each month depending on your balance so it is important you check your statement.
How do I start making Boosted Payments?
You can make Boosted payments manually online or by calling our automated customer service line. You can also set up or amend an existing Direct Debit to make Boosted Payments. If you set up a Direct Debit, the amount will be shown on your statement and your account summary online each month before your Direct Debit is collected.
The Boosted Payment amount may change each month depending on your balance so it is important you check your statement.
How do I stop making Boosted Payments?
You can change an existing Direct Debit anytime by contacting us. An easy way to do this is by using your Online Account Manager or mobile app.
What’s the difference between a Recommended Extra Payment and a Boosted Payment?
Boosted Payment – you are opting to pay a higher amount than the contractual minimum payment each month in order to pay off your balance faster and to save on interest. You can choose this option as your monthly Direct Debit payment or by making manual payments each month. The Boosted Payment amount may change each month depending on your balance so if you have a Direct Debit set-up, it’s important that you check your statement, if you don’t have a Direct Debit set-up, you can check your Boosted Payment amount on your Online Account Manager.
Recommended Extra Payment – we may add a Recommended Extra Payment to your Payment Requested if you are regularly paying only the contractual minimum payment (or close to it) and we think your account may be at risk of falling into Persistent Debt. This optional additional amount will be shown on your statement. If you make your payments by Direct Debit (other than a fixed or Boosted Payment Direct Debit) we’ll automatically collect the Recommended Extra Payment as part of your Payment Requested, unless you ask us not to by contacting us. You can pay the Payment Requested using any of the methods shown on your statement. The Recommended Extra Payment amount may change each month so it is important you check your statement.
Can I re-open my account if I close it?
No, if you close your account you cannot re-open it. You would need to apply for a new account.
Are there any penalties, costs or charges if I decide I don’t want the card anymore?
No, you won’t receive any penalties, costs or charges if you decide to close your account.
How do I end the agreement if I decide I don’t want the card anymore?
Call Argos Classic Credit Card Services on 0330 838 0110*, or write to us at Argos Classic Credit Card Services, NewDay Ltd, PO Box 700, Leeds, LS99 2BD.
What is the Bank of England Base Rate?
The Bank of England Base Rate (also known as Bank Rate) is the interest rate set by the Bank of England.
The Monetary Policy Committee of the Bank of England meets around eight times a year to set Bank Rate; their decision is based on a number of factors, including economic conditions.
The Bank Rate has a direct impact on interest rates generally, so we want to make sure you can clearly see how changes to it affect the interest rates you are charged.
If you'd like to know more about the Bank Rate, go to the Bank of England website.
Could rates go up as well as down?
The Bank of England Bank Rate can go up or down or stay the same. How it moves will depend on the decision of the Monetary Policy Committee of the Bank of England and their view of a number of factors, including economic conditions. There is a direct link between your interest rates and the Bank Rate so that the interest rates you pay will move in line with any changes to Bank Rate.
We will always let you know about the change on the next statement you get following any change. If you pay your full outstanding balance in full and on time every month, there will be no change in the amount you pay.
What is the maximum / minimum amount the interest rate could go up/down?
The Bank of England controls how much the Base Rate goes up or down. There is a direct link between your interest rates and the Base Rate. We will always communicate the change, and you have the option to close your account.
The one exception to this is that if the Bank of England Base Rate falls below 0%, your rate will be floored at 0%.
How will you let me know if the Bank of England Base Rate changes?
We will let you know on the next statement you get from us after the rate has changed. You will get a statement from us (either by post or online) each month that there is any movement on your account. If you would like to view past statements and details of your interest rates, simply log in or register for Online Account Manager.
If your contact details are not up to date, please let us know. If you have registered for online services, you can do this by logging into your online account servicing and updating them there.
Will you always pass on the rate increase/decrease?
There is a direct link between your interest rates and the Bank of England Base Rate so that the interest rates you pay will always move in line with any changes to the Bank Rate. We will let you know your new rate on the next statement you get following any change. The exception to this is that we will not reflect any change to Bank Rate if it falls below 0%.
Will you make additional interest rate changes as well as those to reflect changes in Bank of England Base Rate?
We can still make changes to your interest rates for other reasons as we do already. Changes in your interest rates (which can increase or decrease) can be, for example, because there has been a change in your circumstances. Other reasons are set out in your agreement. See “Can we change the cost of borrowing and other terms?
Will all the interest rates I pay move in line with Bank of England Base Rate?
Any promotional rates you have (including instalments) will not be affected by any Bank Rate changes. These rates will stay the same for the length of the promotional period or instalment plan as long as you continue to make your payments on time and don't go over your credit limit.
Do I still get my interest free period?
Any promotional or Purchase Plan rates you have will not be affected by any Bank of England Base Rate changes. Only the standard and cash interest rates will move in line with the Bank of England Base Rate.
Your promotional and Purchase Plan rates will remain the same for the amount of time you agreed with us, as long as you continue to pay your balance on time and don't go over your credit limit.
What is Persistent Debt?
The FCA has considered ways in which credit card customers can avoid long term debt. It has introduced new rules which require us to take steps where customers are in Persistent Debt.
From 1 September 2018, we will contact you if over the course of 18 months, you have paid more in interest, fees and charges on your card than you’ve repaid towards the amount you borrowed. This usually happens when you pay only the contractual minimum payment, or an amount close to it, each month. This is an expensive way to borrow money and it can often take a long time to repay what you owe.
We may contact you again 9 months later if you’re still in a similar situation.
If you are still in Persistent Debt after 36 months, the FCA expects us to take action to ensure that your balance is repaid in a reasonable period. In certain circumstances we may freeze your card until you increase your repayments.
What happens if my account falls into Persistent Debt?
The FCA now requires us to monitor your account to check it’s not falling into Persistent Debt. If you do, we will contact you to let you know and suggest ways that you can increase your payments. You can still use your card as normal as long as you stay within your credit limit but we won’t be able to offer you any credit limit increases. If your account is still in Persistent Debt after 36 months we are required to take additional measures to help you pay off your balance in a reasonable period. In certain circumstances we may need to freeze your card until you increase your repayments.
How do I avoid my account being in Persistent Debt?
Regularly making payments higher than the contractual minimum payment will help to avoid your account being in Persistent Debt. To help you do this, we have introduced Boosted Payments. This is a variable higher payment which will clear your balance faster and help you save on interest. You can of course make additional payments whenever you choose.
When will I get a statement?
You will receive a statement once a month, when there is a transaction on your account. Your statement date will be determined by NewDay Ltd and you can find out this date by contacting Argos Classic Credit Card Services on 0330 838 0110*.
You should register for Online Account Manager as soon as possible.
You can view, print and download your statements and other notices as and when it suits you. eStatements are free, secure and come in the same format as your paper statement. You will receive a reminder email each month to let you know that your statement is available which you can download and save at your convenience. eStatements are more secure - there is no need to file or shred old statements. You can also view the last six months of statements online. If you require statements older than 6 months, please contact Argos Classic Credit Card Services on 0330 838 0110*
What are eStatements?
eStatements give you the same information as paper statements, but you view them via the Online Account Manager rather than receiving them through the post. To sign up for eStatements, sign in to the Online Account Manager to update your preferences under ‘My details’.
Will I receive eStatements or paper statements?
All customers automatically receive eStatements. You will receive an email notifying you each month when your eStatement is produced. eStatements give you the same information as paper statements, but you view them by logging on to Online Account Manager rather than receiving them through the post. If you would prefer to receive paper statements sign in to Online Account Manager to update your preferences under ‘My details’ or contact us on 0330 838 0110*.
How will I receive notices from NewDay?
You can view notices by logging on to Online Account Manager. If you have told us that you would prefer to receive paper statements, you will also receive paper notices.
With your new Argos Classic Credit Card, all purchases (in-store and online) made using your card within the first 3 months of account opening will qualify for this 0% offer. This 0% offer only applies to purchases and does not apply to any balance transfers and cash related transactions (payment for an item that is representative of actual cash) such as (but not limited to) purchase of foreign currency and money transfers.
How will the offer be shown on my statement?
The transactions will appear on your statement in the usual way. Balances on promotional rates will be shown on the back of your statement. The back of your statement will show the date that your 0% interest rate comes to an end and the interest rate that you will then pay. Please note that if you have a number of offers at promotional rates it may not show the expiry dates of all the offers, but will always show those expiring first.
Can I make more than one purchase at 0%?
You can make as many purchases at 0% as you like before the offer comes to an end, provided that they qualify as explained above and that you do not go over your credit limit and make your contractual minimum payment in full and on time.
Do I have to make payments during the offer period?
Yes, you will have to make at least the contractual minimum payment as set out in your statement each month.
When does the 0% interest period end?
The 0% interest period ends 3 calendar months from your account opening date. At that point, the balance will be moved to your standard purchase rate and will start accruing interest at the standard purchase balance. You will be made aware of this in advance on your statement.
What rate will I pay at the end of the 0% interest period?
You will pay the standard purchase rate on any remaining balance. This rate is shown on your statement.
What happens if I do not make my contractual minimum payment in full and on time or go over my credit limit?
If you do not make at least your contractual minimum payment in full and on time or if you go over your credit limit, your promotional rate will be withdrawn and you will pay the standard purchase rate on any remaining balance.
How do I change my payment method or Direct Debit details?
Please log into your Online Account Manager or speak to Argos Classic Card Services on 0330 838 0110*
Can I grant a third party access to my online payment account?
Following changes to the law, from 13 January 2018 you can allow an authorised Third Party Provider (TPP) to have access to your online servicing account. These TPPs are sometimes known as Account Information Service Providers and offer such services as the ability for you to look at all your bank and credit card accounts through one Mobile App or Website. You can only use a TPP where you have registered for Online Account Manager.
If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data. Please be aware that: The terms and conditions of your card will still apply.
We will give the TPP access to your account information only, and in the same way as if you were accessing it directly. For example, they will be able to see your recent transactions and your outstanding balance. The TPP is not permitted to change any of your preferences, direct debit details or any information about you and cannot initiate a payment from your account. Although you must not, generally, give the security details you use to log-in to our online service to anyone else, you may give them to a TPP if it is necessary to do so. They should agree with you that they will keep these details safe and will only use them for the purpose(s) you have agreed with them.
We can refuse to allow a TPP to access your account where we are concerned about unauthorised or fraudulent access by that TPP.
All TPPs must be authorised or registered with the Financial Conduct Authority (or another EEA regulator) and so you must check, from the information that the TPP gives you before you use their services, that the TPP is authorised or otherwise permitted by law to provide such services. If you give your security details to a TPP that is not authorised, we will assume it is you authorising us to give access to your account. If we become aware that an unauthorised third party is using your security details, we will block access to your account.
Do I need to consent to you using my information to provide me with payment services?
When you enter into a credit agreement with us, you explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you.
Please note that this does not affect any rights and obligations you or we have under the General Data Protection Regulation 2016 or Data Protection Act 2018 and you may withdraw this consent by closing your account. If you do this, we will stop using your data for this purpose, but may continue to process your data for other purposes as set out in our Privacy Policy.
Can I request a copy of my credit agreement?
You can request a copy of your credit agreement at any time whilst your account is open – to do so please contact Argos Classic Card Services on 0330 838 0110*.
How do I get started?
Before you can use contactless, you will need to make one chip and PIN transaction, after that you can use contactless wherever contactless is accepted. You can make contactless payments for anything that is £30 or less, you can use chip and PIN for anything above this amount. Contactless payments are just as secure as chip and PIN.
How do I make a contactless payment?
- Look for the contactless symbol when you are paying.
- When instructed, touch your card to the card reader. Sometimes this is on the screen and sometimes on the side of the reader - if unsure ask the retailer.
- A beep or green light shows your payment is being processed.
- Your payment is approved. You may occasionally be asked to pay by chip and PIN, this is for extra security.
Do I need to use contactless?
No, you can pay with contactless or chip and PIN.
Can I use contactless to get cash from an ATM or cash back?
No, you will need to use your PIN to make these transactions
Is contactless secure?
Yes. It uses secure encryption technology, just like when you pay by chip and PIN. Sometimes you will be asked to enter your PIN to check that you are the cardholder. If your card is lost or stolen, you must tell us as soon as possible.
For continued security of your account, we will regularly ask you to enter your PIN number after several contactless transactions.
When I make a contactless payment can I be charged twice for the same transaction?
No. You can only pay once for any transaction. The terminal will not accept two payments for one purchase - just like using chip and PIN.
Is there a daily limit for contactless payments?
In the UK, there is no daily limit on the number of contactless payments a customer can make. There is usually a limit of £100 per transaction using contactless. To keep your account secure, every now and then you’ll be asked to enter your PIN again. You must ensure your purchases do not take you over your agreed credit limit. If it does, you may be charged an overlimit fee.
Will my additional cardholders also be given a contactless card?
Yes, additional cardholders will also be given a contactless card. If you have any queries, please call us on 0330 838 0110*
I have received a contactless card; can I ask for a non-contactless card?
If you have received a contactless card from us but do not want to use the contactless functionality, please continue to use your card as a chip & PIN card. We are currently unable to fulfil requests to send you a card that is non-contactless if your existing card has contactless functionality.
Can I use my contactless card overseas?
You can use your Argos Classic Credit Card overseas but only as a chip and PIN card as the contactless functionality cannot be used abroad.
Will I be charged a fee for using contactless?
No, there is no charge for using contactless.
What happens if my contactless payment is declined?
There are a number of possible reasons for your payment not going through. These might relate to your contactless Argos Classic Credit Card, or a terminal not working correctly. From time to time we may require you to make another chip and PIN transaction to verify that you are the cardholder, so if a contactless transaction isn’t approved, please try chip and PIN before contacting us. If you continue to have problems using your contactless card, you can contact Argos Classic Credit Card Services on 0330 838 0110*
Alternatively, it could be that you have exceeded your credit limit - you can check your balance using Online Account Manager. Once logged in you can also set up email or text alerts to help you manage your account.
To register for Online Account Manager please click here.
If you are already registered, you can sign in here.
Who are NewDay Ltd and how do I contact them?
Key facts about NewDay Ltd:
NewDay Ltd issue and operate both Mastercard and retailer store cards. Contact address: Argos Classic Credit Card Services, NewDay Ltd, PO Box 700, Leeds, LS99 2BD. Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.
NewDay Ltd is registered with the Office of the Information Commissioner – Data Protection Register Entry Number Z272680X VAT Registration Number 100 1745 76 If you’d like to find out more, please visit newday.co.uk
Contact Us Online
You can send us a message online by logging into your Online Account Manager.
If you are not registered for our online services, you can do so here.
Alternatively, if you are not a Argos Classic Credit Card customer, but wish to contact us online, please click here.
Complaints
If you have a complaint related to your Argos Classic Credit Card, please contact us by using any of the methods provided in the ‘Contact Us’ section of the Argos Classic Credit Card website.
Alternatively you can write to us at:
Customer Services Department,
NewDay Ltd,
PO BOX 700,
Leeds,
LS99 2BD
If we do not resolve your complaint internally to your satisfaction, you can refer it to:
The Financial Ombudsman Service,
Exchange Tower,
London E14 9SR.
Telephone 0800 023 4 567.
E-mail: complaint.info@financial-ombudsman.org.uk.
Website: https://www.financial-ombudsman.org.uk/.
NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. Copies of the FLA’s Lending Code can be obtained from www.fla.org.uk. NewDay Ltd also subscribes to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit www.lendingstandardsboard.org.uk
